Laundroworks works exclusively with local equipment distributors to sell our products. We invest significant time and effort to ensure our distributor partners are knowledgeable about our products and equipped to provide the level of support operators need. That relationship is what shapes everything else, from your install experience to your day-to-day support.
It's easy to think of a distributor as the company you write a check to for machines and readers. In practice, a good distributor is closer to a long-term advisor. Industry veterans describe the strongest distributor relationships as ones built on trust, where the distributor is genuinely invested in your success rather than just closing a sale. That distinction matters more once your system is installed and you need support, replacement parts, or advice on expanding.
Since every system goes through a distributor, that choice matters as much as the equipment itself. A few things are worth weighing beyond price:
Reputation and tenure. How long have they been in the laundry industry, and what do other operators say about them?
Full-service support. Do they offer maintenance, parts access, and financing, or do they disappear after the sale? A strong distributor should offer these as standard, not as an upsell.
Local presence. Distributors who dedicate reps to specific territories tend to be more responsive when you need someone on-site or on the phone quickly.
If you're not sure who your local Laundroworks distributor is, or want to confirm you're working with the right one, our team at distributors@trycents.com can point you in the right direction. Every laundry equipment dealer in our network of 100+ nationwide distributors carries Laundroworks.
Once you've chosen a distributor, a few habits make the process smoother:
Place orders early. Laundry card orders typically ship in 4–6 weeks from final artwork approval, and full system delivery follows a similar timeline once your order is placed. Build that lead time into your renovation or opening schedule.
Confirm details up front. Card artwork, quantities, and shipping details should be locked in with your distributor before production starts, to avoid delays or reorders.
Plan around a one-day install. Most installations can be completed in stages without a full closure, but a short planned closure often makes the process faster and smoother.
Ask about financing early. Laundroworks doesn't finance directly, most operators finance through their distributor or a local lender as part of a larger equipment package, so it's worth raising financing questions before you're ready to order.
The best operator-distributor relationships don't end at installation. A few practices keep things running smoothly for years:
Use your distributor for reorders, not just new equipment. Reordering laundry cards, replacement readers, or kiosk parts through your distributor keeps pricing and lead times consistent.
Loop them in on expansion plans. Distributors who know you're planning a second location or a retool can plan ahead on pricing, training, and installation scheduling.
Keep support and sales separate but connected. Your distributor handles equipment and ordering. Our in-house technical support team, reachable at 1-888-629-8620 or support@laundroworks.com, handles day-to-day troubleshooting. Knowing which to call for what saves time when something needs attention urgently.
Lean on their local knowledge. A distributor who's been in your market for years often has real insight on machine trends, local pricing norms, and what's working for other operators nearby, insight that's hard to get anywhere else. The best distributors act as trusted advisors well past the initial sale, helping with everything from industry shifts to expansion planning.
Treating price as the only factor. The lowest quote can sometimes comes with the least support after the sale.
Waiting until you're out of cards or parts to reorder. Order lead times mean last-minute orders create real downtime.
Skipping the trade show or demo circuit. Meeting distributors in person, at events or through a demo, gives you a much better read on how responsive they'll actually be once you're a customer.
Our General FAQs page covers common questions on machine compatibility, card ordering, refunds, and support.
Our Knowledge Base has step-by-step installation and troubleshooting guides.
Curious about becoming a distributor yourself, or want to see what our partner program includes? Visit Become a Distributor.
Getting the most out of Laundroworks starts with the relationship behind the equipment. Choose a distributor who treats you like a long-term partner, and lean on them for more than just the initial order.
Contact us if you need help connecting with a Laundroworks distributor in your area.