In our latest webinar, Cents Payment Systems Manager, Erik Nemes, along with Laundroworks founder, Oleg Stepanov, unpacked how mobile apps are transforming laundromat businesses while helping operators increase revenue, improve operational efficiency, and deliver a better customer experience.
Drive Customer Loyalty: Erik explained how mobile apps like Laundroworks integrate loyalty programs, promo codes, and rewards directly into the customer’s phone, making it easy to offer “wash 9, get the 10th free” deals or seasonal promotions. Customers can track points and redeem offers instantly, which keeps them coming back.
Operational Efficiency: Oleg described how mobile apps reduce reliance on cash and physical cards by enabling mobile and smartwatch payments. Features like fake bill detection, transaction tracking, and remote account management save attendants time and cut down on operational issues.
Enhanced User Experience: The panel discussed how modern mobile apps can be customized to improve clarity for customers, such as better card-insert graphics and the support of multiple languages, helping attendants and customers alike.
As Erik put it, “A mobile app isn’t just about taking payments. It’s about building a connected, loyalty-driven relationship with your customers that keeps them coming back.” Mobile apps are no longer just a “nice-to-have” for laundromats, they’re becoming a key driver of growth, efficiency, and customer loyalty. As Erik and Oleg emphasized, the right app not only streamlines day-to-day operations but also creates new opportunities to connect with customers in meaningful ways.
This webinar is part two in our Laundroworks webinar series. You can find the first webinar here.