The all-in-one solution for every laundry business

The Laundroworks system works with 100% of all commercially available machine types, including very old models. For most modern laundry machines, we have integrations using serial protocols - digital languages that the card reader uses to communicate with the computer inside the laundry machine. These integrations allow features such as remote multi-tier pricing control and machine state reporting, including error codes. Vending machines (with MDB), arcade games, massage chairs, and door access systems are also supported.

Visit our Machine Compatibility Page for a complete list of supported equipment manufacturers and models.

Yes, you can add a reader to the machine and still use the coin drop. However, the vast majority (95%) of our customers run coinless stores - they have either removed the coin drops and replaced them or started without them. Cash bills are still accepted at the kiosk; instead of breaking the bill into change, a customer simply adds it as digital value onto the laundry card or the app. On average, 70% of the revenue of US-based laundromats with Laundroworks is through cash. You can eliminate the pains of managing a coin-operated store and benefit massively from digitizing the store and all of your customers' transactions.

Credit card acceptance at the kiosk will not function. However, the card readers on the machines will continue to accept payment. You can still reload the laundry card with cash at the kiosk.

No. The mobile app for customers is completely independent. You can download the app, add funds to it, and use it directly at the machine by tapping your phone. You don't need the kiosk unless you want to reload the balance in the app with cash.

- Bonuses for reloading the App/Card
- Bonuses on cash use
- Card-specific vend price discounts (e.g., 20% off washers with card)
- Free dry promotion (customers must do a wash before getting free dry)
- Time-of-day/week pricing
- PROMO code campaigns (promo codes redeemed at kiosk)

We recommend that operators encourage their customers to register their laundry card with a name and phone number or email address directly at the kiosk. This way, if a customer loses their card, they can use the kiosk to easily replace it with the old balance - without needing an attendant.

You can reorder cards directly through your distributor or by contacting our sales team. We'll confirm artwork, quantity, and shipping details to make it quick and seamless.

The minimum order is 1,000 cards, but most operators order 5,000 or more to take advantage of the best price break.

Card orders typically ship in 4–6 weeks from final artwork approval.

Typically, the coin-drop mechanism is removed and a card reader is attached instead. We make different reader mounting brackets so that the reader can be mounted without any drilling. A machine-specific wiring harness is used to connect to the computer board inside the machine. The reader is wirelessly networked for connectivity. It's a plug-and-play installation.

Absolutely! We charge the same price for custom-branded cards as we do for generic ones—we want your brand to shine.

Providing a refund is very easy since the prepaid card/app balances are managed by the system operator. You can issue a refund to a customer's card/app balance directly at the kiosk using a special-access management card or management app, or remotely through our online management software.

Laundroworks uses Stripe to process all payments. Payouts follow a 2 business day hold after transactions are processed, then your bank takes an additional 1 to 3 business days to post the funds — so most payouts arrive within 3 to 5 business days total. Delays can also occur around weekends and US federal bank holidays, as Stripe only processes payouts on business days. For a full breakdown of how payouts work, including holiday schedules and troubleshooting tips, download our Stripe Payout FAQ guide.

Each kiosk can hold about 1,000 bills.

The kiosks support English, Spanish, and French. Every screen on the kiosk has an easy-to-use language toggle button.

All payments from reloading the card/app balances go to the owner/operator. Cash is obviously yours, and the credit/debit card purchases are funded to your bank account within 24-48 hours.

Technical Support for Your Laundroworks System

Our in-house, engineer-trained tech support team serves customers across Canada and the US with extended hours including evenings and weekends. We're available for phone calls, emails, and even video consultations via Zoom or FaceTime.

Contact Information

Phone: 1-888-629-8620 (Please have your support ID from your LaundroPortal ready)
Email: support@laundroworks.com
Phone calls answered during business hours or returned within 1 business hour for urgent matters

Support Hours (Eastern Time)

Monday - Sunday: 9:00 AM - 6:00 PM

How to Get Help

For Non-Urgent Issues

Email us with a detailed description of your issue. We'll add it to our queue and respond within approximately 1 business day. Please include your support ID that can be found in your LaundroPortal.

For Urgent Issues (Installations, Equipment Down, etc.)

Call us directly at 1-888-629-8620 during business hours for immediate assistance. Have your support ID from your LaundroPortal ready when you call. If we don't answer, leave a detailed voicemail including your support ID and we'll return your call within 1 business hour.

For Live On-Site Installation Issues 

Call us at 1-347-352-3524. Leave a voicemail with your name, callback number, support ID, and brief description of the issue.

Email Best Practices

When contacting support, please include:

- Your support ID (found in your LaundroPortal)

- Street address of store or Location ID (found in your LaundroPortal)

- Clear subject line describing your issue

- Detailed information about the problem

- Any error messages or symptoms you're experiencing

- Your account information or system details

- Whether this is impacting your business operations

Yes. Our service model is based on remote troubleshooting rather than in-person visits. Simply contact support using the information above.

You can buy the system from one of our 70+ nationwide dealers. There's a good chance that your laundry equipment dealer is already a distributor of Laundroworks. Please contact us at info@laundroworks.com if you need help locating a dealer.

View our detailed pricing plans and subscription options on our Pricing Page.

Not directly. Most customers choose to finance our system through their equipment distributor or local lender as part of a larger equipment or remodel package.

Installation typically takes one day. Most experienced installers can complete the process in stages without fully shutting down your store. That said, a short planned closure can make the process even faster and smoother.

We've successfully transitioned thousands of laundromats from coin to Laundroworks. Our kiosks still accept cash, along with debit and credit cards, so your customers have flexible options. We recommend being more attentive during the first two weeks and adding additional signage with helpful instructions. 

Once your order is placed with your distributor, delivery typically takes 4–6 weeks, installation takes one day, and you're up and running immediately.