Yes, you can add a reader to the machine and still use the coin drop. However, the vast majority (95%) of our customers run coinless stores - they have either removed the coin drops and replaced them or started without them. Cash bills are still accepted at the kiosk; instead of breaking the bill into change, a customer simply adds it as digital value onto the laundry card or the app. On average, 70% of the revenue of US-based laundromats with Laundroworks is through cash. You can eliminate the pains of managing a coin-operated store and benefit massively from digitizing the store and all of your customers' transactions.

Credit card acceptance at the kiosk will not function. However, the card readers on the machines will continue to accept payment. You can still reload the laundry card with cash at the kiosk.

No. The mobile app for customers is completely independent. You can download the app, add funds to it, and use it directly at the machine by tapping your phone. You don't need the kiosk unless you want to reload the balance in the app with cash.

- Bonuses for reloading the App/Card
- Bonuses on cash use
- Card-specific vend price discounts (e.g., 20% off washers with card)
- Free dry promotion (customers must do a wash before getting free dry)
- Time-of-day/week pricing
- PROMO code campaigns (promo codes redeemed at kiosk)

We recommend that operators encourage their customers to register their laundry card with a name and phone number or email address directly at the kiosk. This way, if a customer loses their card, they can use the kiosk to easily replace it with the old balance - without needing an attendant.

Typically, the coin-drop mechanism is removed and a card reader is attached instead. We make different reader mounting brackets so that the reader can be mounted without any drilling. A machine-specific wiring harness is used to connect to the computer board inside the machine. The reader is wirelessly networked for connectivity. It's a plug-and-play installation.

Providing a refund is very easy since the prepaid card/app balances are managed by the system operator. You can issue a refund to a customer's card/app balance directly at the kiosk using a special-access management card or management app, or remotely through our online management software.

Each kiosk can hold about 1,000 bills.

The kiosks support English, Spanish, and French. Every screen on the kiosk has an easy-to-use language toggle button.

Virtually all commercial laundry machines are supported, including very old models. For most modern laundry machines, we have integrations using serial protocols - digital languages the card reader uses to communicate with the computer inside the laundry machine. These allow features such as remote multi-tier pricing control and machine state reporting, including error codes. Vending machines (with MDB), arcade games, and door access systems are also supported.

All payments from reloading the card/app balances go to the owner/operator. Cash is obviously yours, and the credit/debit card purchases are funded to your bank account within 24-48 hours.

We have in-house, engineer-trained tech support in Canada and the US. We offer extended call hours support during evenings and weekends. We can even set up video calls on Zoom or FaceTime.

You can buy the system from one of our 70+ nationwide dealers. There's a good chance that your laundry equipment dealer is already a distributor of Laundroworks. Please contact us at info@laundroworks.com if you need help locating a dealer.

We charge a small annual subscription for a service package which includes all the software to manage the system, mobile apps, phone and email tech support, and firmware maintenance of the kiosk and readers. Other than credit card processing fees (charged when a customer reloads their card or app balance), there are no other fees. There is no fee to use the card or app at the machine.