multi-family

We help build great laundry rooms

On machine readers

VAC-Cashless-Model

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You shouldn't have to tackle the complexities of the laundry business alone. Whether you're looking to elevate your operations or expand your reach, Laundroworks is your trusted partner.

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On machine readers

VAC-Cashless-Model

Laundroworks-01

take control of your business

Benefits for owners, managers, and operators

Speed Queen stacked washer dryers

Boost revenue and efficiency in multi-housing laundry: streamline maintenance, simplify resident support, and improve data reporting.

Reduce operating burdens by removing coin collections and deposits and replacing with vended laundry cards
Save time from mechanical problems with our low-maintenance contactless readers
Run a card activity report on a resident’s card, provide a refund, or dispense a card remotely with LaundroPortal
Monitor diagnostics of equipment in real-time and get email notifications for critical problems such as loss of internet
Obtain and share revenue data with detailed summary reports for machine revenue and payments

Speed Queen stacked washer dryers

Increase resident retention

Benefits for residents

customer notification on mobile app

Improve resident support with digital payments, higher machine availability, and convenient web app notifications.

Load money on the contactless card at Value Add Center (VAC) with any form of payment
Reduce machine outage with tap to start machines
Improve turn around time with notifications around machine run time, availability, and time remaining
Increase retention with mobile app for customers to view balance, manage notifications, and submit tickets

customer notification on mobile app

VAC FOR MULTI-FAMILY

Multi-family laundry made easy

Streamline your multi-family laundry operations with our Value Add Center (VAC). This central kiosk allows residents to easily load and obtain laundry cards while wirelessly managing all card readers, simplifying both resident use and facility management.

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Contactless Payment System and Loyalty Cards

Multi-family stored value cards

Our laundry card system uses contactless smart cards to store digital balances. To start a machine, users simply tap their card on the reader. The payment system automatically deducts the cost and activates the washer or dryer, creating a seamless experience that transforms starting machines into a quick, effortless tap.

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What machines are supported?

The Laundroworks system works with 100% of all commercially available machine types, including very old models. For most modern laundry machines, we have integrations using serial protocols - digital languages that the card reader uses to communicate with the computer inside the laundry machine. These integrations allow features such as remote multi-tier pricing control and machine state reporting, including error codes. Vending machines (with MDB), arcade games, massage chairs, and door access systems are also supported.

Visit our Machine Compatibility Page for a complete list of supported equipment manufacturers and models.

Can machines still accept coins?

Yes, you can add a reader to the machine and still use the coin drop. However, the vast majority (95%) of our customers run coinless stores - they have either removed the coin drops and replaced them or started without them. Cash bills are still accepted at the kiosk; instead of breaking the bill into change, a customer simply adds it as digital value onto the laundry card or the app. On average, 70% of the revenue of US-based laundromats with Laundroworks is through cash. You can eliminate the pains of managing a coin-operated store and benefit massively from digitizing the store and all of your customers' transactions.

What happens if the internet goes down?

Credit card acceptance at the kiosk will not function. However, the card readers on the machines will continue to accept payment. You can still reload the laundry card with cash at the kiosk.

Is a laundry card needed with the mobile app for customers?

No. The mobile app for customers is completely independent. You can download the app, add funds to it, and use it directly at the machine by tapping your phone. You don't need the kiosk unless you want to reload the balance in the app with cash.

What promotions does the system offer?

- Bonuses for reloading the App/Card
- Bonuses on cash use
- Card-specific vend price discounts (e.g., 20% off washers with card)
- Free dry promotion (customers must do a wash before getting free dry)
- Time-of-day/week pricing
- PROMO code campaigns (promo codes redeemed at kiosk)

What happens if a customer loses their card?

We recommend that operators encourage their customers to register their laundry card with a name and phone number or email address directly at the kiosk. This way, if a customer loses their card, they can use the kiosk to easily replace it with the old balance - without needing an attendant.

How do I order more laundry cards for my customers?

You can reorder cards directly through your distributor or by contacting our sales team. We'll confirm artwork, quantity, and shipping details to make it quick and seamless.

What's the minimum order quantity for cards?

The minimum order is 1,000 cards, but most operators order 5,000 or more to take advantage of the best price break.

How long does card delivery take?

Card orders typically ship in 4–6 weeks from final artwork approval.

How is your reader mounted and connected to the laundry machine?

Typically, the coin-drop mechanism is removed and a card reader is attached instead. We make different reader mounting brackets so that the reader can be mounted without any drilling. A machine-specific wiring harness is used to connect to the computer board inside the machine. The reader is wirelessly networked for connectivity. It's a plug-and-play installation.

Can I customize cards with my laundromat's branding?

Absolutely! We charge the same price for custom-branded cards as we do for generic ones—we want your brand to shine.

How do refunds work?

Providing a refund is very easy since the prepaid card/app balances are managed by the system operator. You can issue a refund to a customer's card/app balance directly at the kiosk using a special-access management card or management app, or remotely through our online management software.

How many bills does the kiosk hold?

Each kiosk can hold about 1,000 bills.

Does it support multiple languages?

The kiosks support English, Spanish, and French. Every screen on the kiosk has an easy-to-use language toggle button.

Who keeps the float?

All payments from reloading the card/app balances go to the owner/operator. Cash is obviously yours, and the credit/debit card purchases are funded to your bank account within 24-48 hours.

Who do I contact if I have problems?

Technical Support for Your Laundroworks System

Our in-house, engineer-trained tech support team serves customers across Canada and the US with extended hours including evenings and weekends. We're available for phone calls, emails, and even video consultations via Zoom or FaceTime.

Contact Information

Phone: 1-888-629-8620 (Please have your support ID from your LaundroPortal ready)
Email: support@laundroworks.com
Phone calls answered during business hours or returned within 1 business hour for urgent matters

Support Hours (Eastern Time)

Monday - Thursday: 9am - 7pm
Friday & Saturday: 9am - 5pm
Sunday: Closed

How to Get Help

For Non-Urgent Issues

Email us with a detailed description of your issue. We'll add it to our queue and respond within approximately 1 business day. Please include your support ID that can be found in your LaundroPortal.

For Urgent Issues (Installations, Equipment Down, etc.)

Call us directly at 1-888-629-8620 during business hours for immediate assistance. Have your support ID from your LaundroPortal ready when you call. If we don't answer, leave a detailed voicemail including your support ID and we'll return your call within 1 business hour.

For Live On-Site Installation Issues

Call us at 1-347-352-3524. Leave a voicemail with your name, callback number, support ID, and brief description of the issue.

Email Best Practices

When contacting support, please include:

- Your support ID (found in your LaundroPortal)

- Street address of store or Location ID (found in your LaundroPortal)

- Clear subject line describing your issue

- Detailed information about the problem

- Any error messages or symptoms you're experiencing

- Your account information or system details

- Whether this is impacting your business operations

Is remote troubleshooting available?

Yes. Our service model is based on remote troubleshooting rather than in-person visits. Simply contact support using the information above.

Where do I buy the system?

You can buy the system from one of our 70+ nationwide dealers. There's a good chance that your laundry equipment dealer is already a distributor of Laundroworks. Please contact us at info@laundroworks.com if you need help locating a dealer.

What are the fees?

View our detailed pricing plans and subscription options on our Pricing Page.

Do you offer financing or leasing options?

Not directly. Most customers choose to finance our system through their equipment distributor or local lender as part of a larger equipment or remodel package.

Will my laundromat need to close during installation?

Installation typically takes one day. Most experienced installers can complete the process in stages without fully shutting down your store. That said, a short planned closure can make the process even faster and smoother.

How do you handle the transition from coin-operated systems?

We've successfully transitioned thousands of laundromats from coin to Laundroworks. Our kiosks still accept cash, along with debit and credit cards, so your customers have flexible options. We recommend being more attentive during the first two weeks and adding additional signage with helpful instructions.

What's the typical implementation timeline?

Once your order is placed with your distributor, delivery typically takes 4–6 weeks, installation takes one day, and you're up and running immediately.

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